Service & Supports

Service & Supports


Orders


How do I know my order is confirmed?

We'll send you an email and SMS when we confirm your order. You can also check your My Account page to know your order status.



Can I change my delivery address after I place an order?

You can change your order delivery address from my account > view order detail before it is packed and ready for dispatch or Write us at support@kotakmall.com to change your Delivery address.



Can I open and check the contents of my package before accepting delivery?

Currently, this option is not available for all kotakmall.com purchases. It is only available for some items. In case of any Issue with your package you can write us from contact us or call our direct helpline number: 9979999223



Which courier will deliver my item?

We use a network of trustworthy partners based on their speed to pick your item from the seller and deliver it to you.


Are there any hidden charges?

Shipping and delivery charges may apply depending on the item you purchased, the price and your location. You can find these charges on the item's information page.


Why cash on delivery is not applicable at my location?

It means cash on delivery is not serviceable by our courier partners at your location postal code but you can always option for Net Banking or Credit/Debit Card.


Cancellation and Returns

How can I cancel my order?

You can cancel your order from my orders in my account before shipping the product or contact our Customer Care at Support@kotakmall.com to cancel the order and refund your payment. The refund amount will be added to the customer’s bank account within 10 to 12 days.

If the order is shipped already, unfortunately we wouldn’t be able to cancel it. However, you can politely refuse to accept the shipment and let us know about it. If you have accepted the shipment, no worries, you can return the product and exchange it for something else.

In case you desire any changes or edits in your order, please write to us at Support@kotakmall.com or contact us at our helpline number on 8000008143.

Our Customer Care representatives will help you out with customized solutions wherever possible.


 

Why was my order cancelled?

If you cancelled your order, the status would show as Order Cancelled. In rare scenario, if kotakmall.com cancels your order, we will refund your money back.


How will I get a refund for an item I cancelled?

If you already paid for your order, we will refund the money in the original mode of payment.


How can I return/replace an item?

To place your return request go to contact us or you can contact us at our helpline no. 8000008143 (helpline number is available from 10am to 5pm Mon to sat.)

You can place your return request online if you've received an item in a 'Damaged', 'Defective' or 'Not as Described' state within 7 days from the date on which these goods are delivered.



Will kotakmall.com pick up the item I want to return/replace?

The item you wish to return will be picked up from your location within 48hr of the Return Requested.



Payments

When can I expect refund for my returned item?

Once the Seller receives the originally delivered item, a Replacement item is shipped or product amount will be credited back to your account.


Is it safe to shop online if I make payment using net banking, Debit card or Credit Card?

All Credit Card, Debit Card and net banking transactions are processed over a secure encrypted connection.


Shopping

How do I place my order?

To place your order, follow these steps:

  • Browse through our catalog of products until you find something you like, choose the relevant size (if you are not sure of the size, refer the size info to find the correct size) and click on the ‘Add to Cart’ button (you are eligible to add multiple products on your cart).
  • ‘In My cart’, you can either choose to continue shopping or go to shopping cart to proceed to checkout.
  • To shop with us you can either log into your kotakmall.com account or simply continue as a guest user.
  • Once the cart is all set, proceed to checkout, submit your shipping address, select the desired payment process and confirm your order.


 

How will I receive my Order?

We will ship your product on your mentioned shipping address. We have tie ups with reputed courier companies, so your orders will be delivered to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.



Shipping

What is the estimated delivery time?

Orders in India are delivered within 7 - 8 working days. Delivery time may vary depending upon the shipping address.